ACS-SELECT Privacy Policy
Updated and effective date: 2022-10-12
ACS ASIA Co., Ltd., the operator of ACS-SELECT, respects your concerns about privacy and values our relationship with you.
When you visit a store ("Store") that we have been authorized to set up by SHOPLINE ("SHOPLINE"), our SaaS service provider, we may collect and process, and use personal information about you (including your employees and/or those who represent and act on your behalf). We may also collect, process, and use your personal data if you visit or make a purchase at the Store. We are fully aware of the importance of personal information to you, and we are committed to ensuring the integrity and security of the Store. This Privacy Policy describes the types of personal information we collect about you, how we use that information, who we share it with, and your choices regarding our use of that information.
This Privacy Policy will help you understand the following.
- What we collect
- the information you provide
- How we use personal information
- how we use "cookies" and other similar tracking technologies
- How we process, share, transfer and disclose personal information
- Your rights and choices
- How we protect personal information
- How to update this Privacy Policy
- How to contact us
What We Collect
We may obtain personal information about you from a variety of sources. We may collect this information when you visit and/or use our social media/social networking pages (or their associated stores or corresponding applications, such as Facebook, Instagram, Line) through our stores, [extensions], or through your access to and/or use of our social media/social networking pages. Our products are sold in many department stores or other types of physical stores, and if you are a member of our Store, [relevant records will also be collected when you purchase in a physical store. We may also collect certain information about your device or usage when you visit the Store, our social media/social networking pages (or their associated stores or corresponding applications), either automatically or through the use of technologies such as cookies, web server logs, and web beacons.
Types of Information You Provide
The types of personal information that stores collect about you may include the following categories: 1. Identification - (1) personal identifiers (e.g., member's name, address, phone number, email, etc.); (2) financial identifiers (e.g., credit card or financial institution account information, etc.); (3) Social - (1) home and facilities (e.g., home address, etc.); (2) lifestyle (e.g., types of consumer products used and their location) (2) Lifestyle (e.g., types of consumer products and details of services).
Information you provide
You may provide us with personal information in various ways, such as when you register, shop on our Store, or through our social media (or its associated stores or corresponding extensions). The types of personal information you may provide to us (where applicable) include
- Contact information (e.g., name, postal address, email address, mobile or other phone numbers, mobile service provider);
- Preferred language;
- User name and password
- Payment information (e.g., your payment card number, expiration date, shipping address, and billing address);
- Purchase history;
- Product preferences and communication channel preferences;
- Content you provide (such as photos, videos, reviews, articles, survey responses, and comments);
- Information you provide to us when you visit our social media pages (such as your name, profile picture, likes, location, list of friends, and other information described on social media networks or application registration pages, or geolocation details when you are using our mobile applications);
- Device identifiers, such as information about the device, such as MAC address, IP address or other online identifiers.
You voluntarily provide us with your personal information, but if you do not provide your personal information, you may not be able to access certain services and promotions.
Why We Collect Your Personal Information
The Store collects personal information for the specific purpose of providing goods or services to you, including but not limited to providing: (1) consumer, and customer management and services; (2) consumer protection; (3) online shopping and other e-commerce services; (4) verification of your personal identity (e.g., to protect you from criminal acts such as fraud); and (5) resolution of various types of disputes (including but not limited to consumer disputes, intellectual property disputes, etc.). Intellectual property disputes, etc.); (6) promote safe transaction practices; (7) collect debts; (8) notify you of business opportunities, products, services, and updates; (9) detect and protect you and the Store from errors, fraud or other criminal conduct and monitor compliance risks; (10) investigate potential wrongdoing concerning personal safety, property security and breach of contract; (11) fulfill the Terms and Conditions and Return, and Exchange Policy; (12) order the return of merchandise in accordance with the law; and (13) provide you with a copy of the Terms and Conditions and Return and Exchange Policy. ; (12) conduct in accordance with a law; and (13) other purposes for which your consent is obtained at the time of collection.
How We Use Personal Information
We may use the information you provide for the following purposes.
- To send you promotional content or other communications;
- To provide you with requested information and services;
- To contact you to follow up or confirm your order, appointment, return or refund, and to send you other non-marketing communications related to the products and services we have provided to you;
- Process your payments and/or transactions;
- Create and manage your account, including accessing your purchase history;
- Respond to your inquiries;
- Customize advertisements in our stores, social media stores and other locations to meet your interests and history;
- Communicate with you and manage your participation in special events, contests, sweepstakes, activities (if any), surveys, and other offers;
- Operate and communicate with you about our social networks or [mobile applications];
- Operate, evaluate and improve our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, performing market research, data analysis, and customer relationship management programs, and performing accounting, auditing, and other internal functions);
- Comply with applicable legal requirements, relevant industry standards, and our policies;
- To avoid duplication and ensure your information's accuracy, please periodically perform data cleansing, linking, or merging our records internally or through our service providers.
We may also use this information in other ways and send specific notices when we collect it.
If you provide us with your personal information, we intend to use it for direct marketing purposes to offer or advertise the availability of our goods and/or services. However, we will confirm at the time of the first marketing message to you that you do not wish to receive such marketing messages; if you do not wish to do so, you may express your wishes to us at the time of the first marketing message, or you may refuse to receive further marketing messages at any time.
We may use the personal information outlined in the "Information You Provide" section above for direct marketing purposes if you provide us with such information and expressly consent to such use.
Direct marketing communications may be sent to you through various channels, including telephone, mail, email, SMS, mobile apps, web apps, social media stores, and other communication methods. [The personal data you provide in the form or that you provide when you agree to the above subscription will also be used by us for such marketing purposes if your consent has been obtained. Our handling of any data transfer issues described in this paragraph will be consistent with that provided in this Privacy Policy.
If you do not want us to use your personal data for direct marketing purposes, you may opt-out of our direct marketing at any time by following the procedures in the section "Your Rights and Choices" below. If you desire, we must cease using your personal data for direct marketing purposes without charging you any fees.
We will only use the personal information you provide for direct marketing purposes in accordance with the Republic Of China Personal Data Protection Act. Our direct marketing content may take several forms, including but not limited to marketing emails, emails, and newsletters, as described in the following subsections.
How we use "cookies" and other similar tracking technologies
(1) What is a "cookie"?
A cookie is a small file stored on your computer, cell phone, or any other smart terminal device by a store server when you log in to a store or browse store content, usually containing an identifier, the store name, and some numbers and characters. Cookies may store user preferences and other information.
(2) How to use "cookies
When you use our Store, we may collect the device model, operating system, device identifier, and login IP address information of the personal data subject through cookies or similar technologies, and cache the browsing information and click information of the personal data subject to view the personal data subject's network environment. Cookies allow us to recognize you when you visit the Store, to continuously optimize the Store's user-friendliness, and to adapt the Store to your needs. You can also change your browser settings so that your browser does not accept cookies on our Store, but this may affect your use of certain Store features.
With cookies and similar technologies, we can identify you as an existing user or member of our Store in SHOPLINE without having to log in again and verify your identity on each page.
(3) How to manage "cookies
You can manage or delete certain tracking technologies according to your preferences. For example, many browsers have a "Do Not Track" feature that allows you to send Do Not Track requests to stores.
In addition to the controls we provide, you can choose to enable or disable cookies in your Internet browser. Most Internet browsers also allow you to decide whether to disable all cookies or only third-party cookies. Most Internet browsers accept cookies by default, but this setting can be changed. For more information, please refer to the Help menu in your Internet browser or your device's documentation.
The following links provide instructions on controlling cookies in all major browsers.
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
- IE: https://support.microsoft.com/en-us/help/260971/description-of-cookies
- Safari (desktop version): https://support.apple.com/kb/PH5042?locale=en_US
- Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US& redirectslug=Cookies
- Opera: https://www.opera.com/zh-cn/help
If you are using any other browser, please refer to the documentation provided by that browser company.
You can delete existing tracking technologies on the Store by clearing the cache.
When you visit a web page without logging in, we collect the cookies needed to implement the browsing function to provide you with the relevant services.
Please note that if you refuse to use or delete existing tracking technologies, you will need to change your user settings in person each time you visit, we may not be able to provide you with a superior user experience, and some features may not function properly.
How we process and use, share, transfer and disclose personal data
(1) Processing and Use
Certain features of the Store may be provided by our third-party partners, and we may engage our partners (including technology service providers) to process certain of your personal information. For example, when you use the auto-pay feature, we may ask third-party payment companies to process your credit card information in order to charge you for the relevant services as instructed by you; when paying with SHOPLINE, we may ask third-party service providers to process your personal information and that of your customers, and these service providers may facilitate "know-your-customer" and transaction monitoring and risk management. These service providers can facilitate "know your customer" as well as transaction monitoring and risk management. [Note: Add any other providers with whom you share this information. For example, sales channels, payment gateways, shipping and fulfillment applications] We will sign confidentiality agreements with third party service providers to govern the purpose, duration of processing and mutual obligations of data processing and will require partners to process data in accordance with our requirements and this Privacy Policy. If you do not consent to the collection of personal data required by the partner to provide the relevant services, you or your customers may not be able to use the relevant services.
(2) Shared Use
We do not share personal information with any third party unless one or more of the following circumstances exist.
[Note: This includes all content applicable to your business].
- At your request or with your prior express authorization or consent;
- In connection with the performance of our obligations under law or regulation;
- directly related to national security or national defense;
- directly related to public safety, public health, and vital public interests;
- directly related to criminal investigations, prosecutions, trials, and enforcement;
- To protect your life, property, and other important legitimate interests or those of any other person, but it is difficult to obtain the consent of that person;
- You disclose the personal information involved to the public;
- The personal information involved is collected from lawful and publicly disclosed information.
- Sharing with SHOPLINE and SHOPLINE affiliates: To provide you with SHOPLINE products and services, to make recommendations that may be of interest to you, to resolve account issues, and to protect the personal and property of our affiliates or other users or the public, you acknowledge and agree that we may share your personal information and that of your customer personal information with our affiliates. We will only share personal information to the extent necessary and subject to the purposes outlined in this Privacy Policy. If we share sensitive personal information or our affiliates use and process personal information for a different purpose, we will seek your authorization and consent again.
- Sharing with our third-party partners: We will only share personal information for lawful, legitimate, necessary, specific, and identifiable purposes, and only as much personal information as is necessary to provide the relevant services to you or your customers. We do not share personal information that identifies you unless otherwise required by law or regulation. Often, these third-party partners are data controllers who will process personal information in their own accounts with your consent. Such partners may have their own separate privacy policies and user agreements.
[If you use a third-party marketing application to collect information about buyer activity on your Store, please insert] In addition, when we use the Store, we may use third-party features or services (including applications from the Apps Store, payment gateways, or logistics service providers). Please note that such features or services are provided by third parties. The rules and procedures described in this Privacy Policy do not apply to such third-party features and services. Any information you provide to third-party stores or services will be provided directly to the network operators of those services. Even if you access through a store, you must comply with the applicable privacy policies and user agreements, if any, of those third parties. We are not responsible for the content of any third-party store or third-party policies regarding personal information and security measures. Before providing any personal information to the third party, you should read and understand the third party's privacy policy and user agreement.
(3) Transfers
In principle, we do not transfer personal data control to any third-party, except for the following.
- At the request of the personal data subject or with your prior express authorization or consent;
- In connection with the fulfillment of our obligations under laws and regulations;
- directly related to national security and national defense;
- directly related to public safety, public health, and vital public interests;
- directly related to criminal investigations, prosecutions, trials and enforcement;
- In order to protect your life, property, and other important legitimate interests or those of any other person, but it is difficult to obtain the authorized consent of that person;
- You disclose the personal information involved to the public;
- The personal information involved is collected from lawful and publicly disclosed information;
- The transfer is made in case of a change in the operating entity following an acquisition, merger, reorganization, or bankruptcy.
Note: If a transfer is required for any of the above reasons, we will inform you of the purpose and type of information and the transferee (and if sensitive information is involved, we will also inform you) before the transfer and obtain your consent, unless otherwise required by law or regulation. The transferee will continue to perform its obligations concerning personal data under this Agreement. If we go out of business or cease operations and there is no transferee, we will delete or anonymize your personal information.
(4) Public Disclosure
In principle, we will not disclose your personal information to the public or to undefined groups. Still, we may disclose your personal information in accordance with our agreement with you or applicable laws and regulations.
Children
The Store is not intended for use by children under the age of 13, and the Store and its affiliates, subsidiaries, or its strategic partners do not knowingly collect personal information from children, disclose, share or transfer any personal information from children under the age of 13. If you are under the age of thirteen (13), you should not provide your information under any circumstances or for any reason. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion. If the Store becomes aware of any personal information collected from children under the age of thirteen (13), the Store will take steps to delete such personal information.
Your Rights and Choices
We offer you certain choices regarding the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, request that we remove your information from our mailing lists or submit a request, please contact us as described below.
- Email Opt-Out Announcements
You can tell us not to send you marketing communications via email at any time by double-clicking the unsubscribe link in the marketing emails you receive from us or by contacting us as described in the "How to Contact Us" section below. You can send email to cx@acs-select.com to notify us not to send any marketing materials.
- Text Message Opt-Out Announcements
You may request that we do not send you text messages by contacting us in the following ways.
- Social Networking Application Opt-Out Announcements
To remove or delete our social media applications from your social network account, please follow the instructions in your social network.
For Facebook: Please refer to the instructions in the Facebook Help Center.
- Geolocation Information
When you use our mobile applications, you may be asked to provide your geographic location through the mobile application. You can choose not to share your geolocation details by adjusting your mobile device's location services settings. To refuse to share your geolocation details, please follow the instructions on your mobile device to change the relevant settings; otherwise, please contact your service provider or device manufacturer.
- Withdrawal of Consent
You may withdraw any consent you have previously provided to us, or object to the processing of your personal data at any time for legitimate reasons. We will apply your preferences in the future. In some cases, withdrawing your consent to our use or disclosure of your personal data will mean that you will not be able to take advantage of some of our products or services.
- Viewing, Updating, and Modifying Personal Information
We may retain and use your information as necessary to fulfill these purposes. You have the right to request access to and receive detailed information about the personal data we maintain about you, to update and correct inaccuracies in your personal data, and to block or delete that information as appropriate. In some cases, the right of access to personal data may be limited by local legal requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request access to, change or delete your personal information by sending an email to cx@acs-select.com. Please refer to the website of the National Development Council (NDC) Personal Data Protection Area at https://pipa.ndc.gov.tw/
How we protect personal information
We maintain appropriate administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no system is perfectly secure, and we cannot guarantee that information about you will remain secure under any circumstances, including the security of your data during transmission to us or the security of data on your mobile device.
How We Update This Privacy Policy
This Privacy Policy may be updated periodically, without notice, to reflect changes in our personal information practices. We will notify you of any significant changes to our Privacy Policy by posting a prominent notice on our store and indicating at the top of the policy when it was last updated.
How to Contact Us
If you have any questions or comments about this Privacy Policy, or if you would like us to update information about you or your preferences, please contact us by email at cx@acs-select.com.
Last updated: 2022-10-1
